Drop us a line and let's scale your business further!
What Drives Us
We Deliver Results
When we started out the business, we believed in delivering the results the right way. And we did. We have helped the number 1 mobile commerce app on campus in the US grow their business in customer service support.
Now with a bigger team of virtual assistants and customer support specialists, we are ready to scale your business further, and see your business fly high.
We Love Challenges
Most of our clients are startups - disruptors in this ever-growing industry of technology and progress. Because most of them are new in the global community, a lot of them need the guidance and expertise of people who can help them execute their needs at the frontline. That's where Scale Experts come in. With a team of seasoned professionals in Virtual Assistance, Customer Service, Content Moderation and Data Entry, we have assisted recruiting specialists, mobile app developers, coaches, real estate brokers, doctors and other professionals achieve their goals and free their time for more business opportunities.
We Build Partnerships
With Scale Experts, you're not just delegating tasks to us; we make sure that we nurture and build a partnership with you so that you can scale your business better, knowing that you have a partner whom you can trust your business and free more time from your end so you can do more and enjoy more!
Our Services
Managed Support Services
Managed Support Services
Managed Support Services
Why spend on huge overhead expenses for back-office support when you can have us to provide you customer service, accounting, monitoring and even pro-active outbound call campaigns to scale your business? We help you retain your customers by giving them excellent customer experience!
Virtual Assistance
Managed Support Services
Managed Support Services
Spend more time on strategizing to scale your business and leave the mundane tasks to us by hiring a Virtual Assistant. Let your Virtual Assistant schedule your appointments, book travel itineraries and do the research for you. Let us clean out your To-Do lists for you.
Social Media Management
Managed Support Services
Data Processing and Management
Looking to grow your influence online? How about reaching more customers through Social Media Ads? Create brand awareness by letting a Social Media Manager do it for you.
Data Processing and Management
Data Processing and Management
Data Processing and Management
While there are a lot of tools being used online to manage sensitive data, it is very relevant to maintain human intervention to keep you and your customers' data secure and useful for analyzing the business. Our workers sign a strict confidentiality clauses in handling data to ensure that your valued information is kept confidential.
E-Commerce Support
Data Processing and Management
E-Commerce Support
Running an online business in Amazon or Shopify? Need someone to monitor inventory, print shipping labels and track returns and replacements? Let our e-commerce specialists do that for you. With excellent background in customer service, we will ensure that your customers feel that VIP treatment for every product they order from your store.
Graphic Design
Data Processing and Management
E-Commerce Support
You're the master of your business, but you need that keen eye for aesthetics and execute your vision through impeccable design. Let our graphic designer do that for you.
Emman Baluyo, Managing Director
He's our Managing Director, with over 10 years of experience in the BPO Industry, specializing in Customer Service. He had worked in one of the leading banks in the world and has handled teams in local telecommunications. He has also worked in the Import-Export Industry of various products, from textiles to export-quality apparel of some famous brands like Levi's and Liz Claiborne.
Currently, he assists our Operations Managers in daily decisions and operational concerns.
An avid gun and airsoft owner, he loves watching movies and joins his local shooting club for a day of practice shooting.
Carlo Frederick Taylor
Carlo Frederick Taylor
Carlo Frederick Taylor
Carlo is Operations Manager for Managed Services, handling one of our largest clients and grew it from simple content moderation to becoming one of our clients' trusted partners in their variety of websites. He works hard, but parties harder. However, beneath that façade is a trustworthy manager who knows how to make his team rock!
Vena Rhoda Laggui
Carlo Frederick Taylor
Carlo Frederick Taylor
Our quirky Operations Manager for VA accounts loves to chat and talk to people. Free-spirited and carefree, she gets down to business though and make sure you get the best deals. She builds relationships with clients like you to deliver the results you want.
Jack Aguilar
Carlo Frederick Taylor
Jack Aguilar
Jack is our Office Manager who handles the liaison and management of our corporate office at Marikina City. His pleasant "Yes, I Can" attitude helps our frontline personnel get the support they needed in terms of benefits and pay. He has earned the monicker "Papa Jack" (for handsome), especially during pay day!
Yam Ramos
Mayan Sarmiento
Jack Aguilar
Yam is our Client Support Manager for the San Francisco Team.
She's always excited about getting to work! Problem-solving and thinking outside the box keeps her going.. At Scale Experts, she enhances her skills in organization and multi-tasking that helps her go further to deal with the team and client.
When she's not at work, you'll fin
Yam is our Client Support Manager for the San Francisco Team.
She's always excited about getting to work! Problem-solving and thinking outside the box keeps her going.. At Scale Experts, she enhances her skills in organization and multi-tasking that helps her go further to deal with the team and client.
When she's not at work, you'll find her in front of her oven baking her favorite banana loaf with the sound of feel-good music.
Wally Velasco
Mayan Sarmiento
Mayan Sarmiento
Wally handles our Cambridge Team and is involved in content moderation services.
He is an Expert because of his capabilities and has the courage to lead people in a manner that they will be encouraged to be a leader and take ownership of what they're handling as well.
Outside of Scale, he gives time for his health as he religiously goes to
Wally handles our Cambridge Team and is involved in content moderation services.
He is an Expert because of his capabilities and has the courage to lead people in a manner that they will be encouraged to be a leader and take ownership of what they're handling as well.
Outside of Scale, he gives time for his health as he religiously goes to the gym, continue his passion for music, cars, and motorcycles. Being at home with family and friends is always been a part of his weekend.
Mayan Sarmiento
Mayan Sarmiento
Mayan Sarmiento
Mayan is our versatile TQA Manager. Her Customer Service background and vast BPO experience helped one of our biggest clients achieve growth and in turn, helped grew the company. Currently, she's making sure all accounts are in line with the clients' quality Standards and handles Foundation Training for all incoming employees.
Marie Rabaca
Marie Rabaca
Marie Rabaca
Marie is one of our Support Managers who helps the San Francisco Team maintain quality and production through mentoring and coaching, alongside Yam.
Her charming demeanor may fool you, as she is actually a lover of adventures and will not back out of high climb to nearby mountain peaks.
Lorna Booc
Marie Rabaca
Marie Rabaca
Our Employee Relations and Comp & Ben Specialist, Lorna takes care of all employee concerns and is our go-to person for all external liaisons to government and partner organizations. Fiercely loyal to her work, she will make sure to get you the support you need.
Macky Javier
Marie Rabaca
Macky Javier
Macky is our funny but dependable IT Support Specialist. Though everyone is on telecommuting, he makes sure that all equipment is working on top condition and recommends the ideal setup, as well as troubleshooting hardware and software issues.
His barbecue and noodle ensemble is certainly the best reason why everyone anticipates his cooking.
Our Partners
