MERCHANT SUPPORT

We are looking for: 

🎯  𝗠𝗘𝗥𝗖𝗛𝗔𝗡𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧  

📍 𝗧𝗔𝗦𝗞𝗦: 

✔ Supporting campuses with any hardware troubleshooting and menu/hour updates needed. 

✔ Assist merchants encountering problems with their tools (kiosks, printers and TVs) through proper troubleshooting.

 ✔  Answer support tickets from merchants and escalate issues to the appropriate team if needed. 

✔ Creation of profiles as requested by merchants in order to have access to their dashboard. 

✔ Assist merchants with requests for refunds. 

✔ Editing of stores' hours of operations whenever requested. 

✔ Cater to other merchants' requests through calls and account managers' messages.  

📍 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: 

✔ At least a year of experience in technical support. Has to know his/her way around troubleshooting. 

✔ Flexible for any shift 

✔ Excellent command of the English language (both in writing and speaking). 

✔ Should have critical thinking skills. 

✔ Should be tech-savvy. 

✔ Should know how to troubleshoot as you will be giving technical support to merchants. 

✔ Fast learner with a high level of COMPREHENSION.

✔ Must be able to take initiative and work without constant supervision. 

✔ Must be willing to use Jibble or any productivity-measuring tools. 

📌 Salary will depend on your expertise and experience.  

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you

We are looking for: 

🎯 𝗦𝗢𝗨𝗥𝗖𝗜𝗡𝗚 𝗠𝗔𝗡𝗔𝗚𝗘𝗥

[𝗢𝗨𝗧𝗕𝗢𝗨𝗡𝗗 𝗦𝗢𝗨𝗥𝗖𝗜𝗡𝗚 𝗙𝗢𝗥 𝗨𝗦 𝗕𝗔𝗦𝗘𝗗 𝗣𝗢𝗦𝗜𝗧𝗜𝗢𝗡𝗦] 

📍 𝗧𝗛𝗜𝗦 𝗥𝗢𝗟𝗘 𝗠𝗔𝗬 𝗕𝗘 𝗔 𝗙𝗜𝗧 𝗙𝗢𝗥 𝗬𝗢𝗨 𝗜𝗙:

✔ You have at least 2 years of recent experience in lead sourcing (preferably from a 

    recruitment agency, RPO) where you sourced for Tech/IT, Marketing or Sales with 

    global or multinational companies 

✔ You have experience working directly with a western based team or client (USA, UK, 

    Australia, UAE, Dubai, Europe) USA is a big plus 

✔ You understand how to use Boolean logic and have used it in the past 

✔ You have experience using any of the following: LinkedIn, LinkedIn Recruiter, Recruiter    

    Lite, Sales Navigator to find passive candidates 

✔ You have experience using some form of ATS or Candidate Database to find passive 

    candidates 

✔ You are a quick learner and able to thrive in a very dynamic environment 

✔ Have a strong desire to learn new things and take feedback very well 

✔ You are a self-starter and willing to take responsibility for your own growth within the 

    company 

✔ You are very detail oriented, analytical and able to process new information quickly 

✔ You are tech savvy and have some experience working with Google Web Apps and 

    other computer software 

✔ You have a can do attitude, great work ethic and resourceful 

✔ You get satisfaction from work when you get things done Good English 

    communication skills 

✔ You are willing to work 9am to 5pm Central US Hours Monday to Friday  

📍 𝗦𝗢𝗠𝗘 𝗡𝗜𝗖𝗘 𝗧𝗛𝗜𝗡𝗚𝗦 𝗧𝗢 𝗛𝗔𝗩𝗘 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗢𝗥 𝗦𝗞𝗜𝗟𝗟𝗦, 𝗕𝗨𝗧 𝗡𝗢𝗧 𝗔 𝗗𝗘𝗔𝗟-𝗕𝗥𝗘𝗔𝗞𝗘𝗥: 

✔ Some experience using company research databases such as crunchbase, zoom info, 

    etc 

✔ Experience not only finding candidates but reaching out to passive candidates

✔ Screening or speaking to candidates  

📍 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟/𝗘𝗤𝗨𝗜𝗣𝗠𝗘𝗡𝗧: 

✔ Must have 10-15+MBPS of stable internet connection (This is non-negotiable)

✔ Must have Noise Canceling Headset with mic 

✔ Must have webcam

✔ Must have at least Intel i5 (or equivalent) and 16 gb of RAM or higher 

✔ Must have a reliable computer or laptop  

📌 Salary will depend on your expertise and experience.  

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you