CUSTOMER SUPPORT REPRESENTATIVE

We are looking for: 

🎯  𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗥𝗘𝗣𝗥𝗘𝗦𝗘𝗡𝗧𝗔𝗧𝗜𝗩𝗘𝗦 for a HOME BASED position.

This is for a project that runs from July 25, 2022 to May of 2023.

📍  𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:

✔  Handles tickets on Zendesk for issues of the customers within the scope.

✔ Assists/monitors Slack requests and concerns for customer-related issues.

✔ Escalates complex issues to Customer Support Tier 2 as needed.

✔ Handles customer calls and order-related issues for deliveries.

✔ Processes refunds and credits as needed.

📍 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: 

✔ Good English language skills (both in writing and speaking)

✔ MUST BE experienced as a Customer Service Representative

✔ Able to work on any shifts

✔ Can take calls with no background noise

✔ Detail-oriented and organized

✔ Fast-learner with a high level of COMPREHENSION

✔ Must be fast-paced and tech savvy

✔ Must be able to take initiative and work without constant supervision

✔ Must be living in the Philippines

📍 𝗧𝗵𝗶𝘀 𝗷𝗼𝗯 𝗶𝘀 𝗛𝗢𝗠𝗘 𝗕𝗔𝗦𝗘𝗗, 𝘀𝗼 𝗮𝗹𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗻𝘁𝘀 𝗺𝘂𝘀𝘁 𝗮𝗹𝘀𝗼 𝗵𝗮𝘃𝗲:

✔ A STABLE internet connection with at least 10mpbs speed with RELIABLE BACKUP is REQUIRED

✔ Area where you are located SHOULD NOT BE PRONE to power outages or internet connectivity problems

✔ A laptop with 8GB of RAM and at least an Intel i3 processor preferably or equivalent

✔ Should know how to do basic troubleshooting on your own PC and internet modem as well to ensure continuity at work should problems arise

✔ A quiet background

✔ Must be willing to use Team Logger

📌 Salary will depend on your expertise and experience.

📌  Salary package ranges from: P20,000 to P25,0000 

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you

We are looking for: 

🎯  𝗠𝗘𝗥𝗖𝗛𝗔𝗡𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧  

📍 𝗧𝗔𝗦𝗞𝗦: 

✔ Supporting campuses with any hardware troubleshooting and menu/hour updates needed. 

✔ Assist merchants encountering problems with their tools (kiosks, printers and TVs) through proper troubleshooting.

 ✔  Answer support tickets from merchants and escalate issues to the appropriate team if needed. 

✔ Creation of profiles as requested by merchants in order to have access to their dashboard. 

✔ Assist merchants with requests for refunds. 

✔ Editing of stores' hours of operations whenever requested. 

✔ Cater to other merchants' requests through calls and account managers' messages.  

📍 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: 

✔ At least a year of experience in technical support. Has to know his/her way around troubleshooting. 

✔ Flexible for any shift 

✔ Excellent command of the English language (both in writing and speaking). 

✔ Should have critical thinking skills. 

✔ Should be tech-savvy. 

✔ Should know how to troubleshoot as you will be giving technical support to merchants. 

✔ Fast learner with a high level of COMPREHENSION.

✔ Must be able to take initiative and work without constant supervision. 

✔ Must be willing to use Jibble or any productivity-measuring tools. 

📌 Salary will depend on your expertise and experience.  

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you