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CUSTOMER SUPPORT REPRESENTATIVE

We are looking for: 

🎯  𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗥𝗘𝗣𝗥𝗘𝗦𝗘𝗡𝗧𝗔𝗧𝗜𝗩𝗘𝗦 for a HOME BASED position.

This is for a project that runs from July 25, 2022 to May of 2023.



📍  𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:

✔  Handles tickets on Zendesk for issues of the customers within the scope.

✔ Assists/monitors Slack requests and concerns for customer-related issues.

✔ Escalates complex issues to Customer Support Tier 2 as needed.

✔ Handles customer calls and order-related issues for deliveries.

✔ Processes refunds and credits as needed.


📍 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: 

✔ Good English language skills (both in writing and speaking)

✔ MUST BE experienced as a Customer Service Representative

✔ Able to work on any shifts

✔ Can take calls with no background noise

✔ Detail-oriented and organized

✔ Fast-learner with a high level of COMPREHENSION

✔ Must be fast-paced and tech savvy

✔ Must be able to take initiative and work without constant supervision

✔ Must be living in the Philippines


📍 𝗧𝗵𝗶𝘀 𝗷𝗼𝗯 𝗶𝘀 𝗛𝗢𝗠𝗘 𝗕𝗔𝗦𝗘𝗗, 𝘀𝗼 𝗮𝗹𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗻𝘁𝘀 𝗺𝘂𝘀𝘁 𝗮𝗹𝘀𝗼 𝗵𝗮𝘃𝗲:

✔ A STABLE internet connection with at least 10mpbs speed with RELIABLE BACKUP is REQUIRED

✔ Area where you are located SHOULD NOT BE PRONE to power outages or internet connectivity problems

✔ A laptop with 8GB of RAM and at least an Intel i3 processor preferably or equivalent

✔ Should know how to do basic troubleshooting on your own PC and internet modem as well to ensure continuity at work should problems arise

✔ A quiet background

✔ Must be willing to use Team Logger


📌 Salary will depend on your expertise and experience.

📌  Salary package ranges from: P20,000 to P25,0000 

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you


MERCHANT SUPPORT

We are looking for: 

🎯  𝗠𝗘𝗥𝗖𝗛𝗔𝗡𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧  


📍 𝗧𝗔𝗦𝗞𝗦: 

✔ Supporting campuses with any hardware troubleshooting and menu/hour updates needed. 

✔ Assist merchants encountering problems with their tools (kiosks, printers and TVs) through proper troubleshooting.

 ✔  Answer support tickets from merchants and escalate issues to the appropriate team if needed. 

✔ Creation of profiles as requested by merchants in order to have access to their dashboard. 

✔ Assist merchants with requests for refunds. 

✔ Editing of stores' hours of operations whenever requested. 

✔ Cater to other merchants' requests through calls and account managers' messages.  


📍 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦: 

✔ At least a year of experience in technical support. Has to know his/her way around troubleshooting. 

✔ Flexible for any shift 

✔ Excellent command of the English language (both in writing and speaking). 

✔ Should have critical thinking skills. 

✔ Should be tech-savvy. 

✔ Should know how to troubleshoot as you will be giving technical support to merchants. 

✔ Fast learner with a high level of COMPREHENSION.

✔ Must be able to take initiative and work without constant supervision. 

✔ Must be willing to use Jibble or any productivity-measuring tools. 


📌 Salary will depend on your expertise and experience.  

📌 Please note that your application will not be processed until you fill out the official

    Scale Experts application form that will be sent to you


SO, Are you ready?

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If you're interested in one of our open positions, start by applying here and attaching your resume.

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