About ScaleExperts
At Scale Experts, we specialize in delivering tailored BPO services that empower businesses to scale with confidence.
Since our inception in 2018, we’ve partnered with small and medium enterprises (SMEs), startups, and social enterprises to redefine their operations.
We’ve provided our partners with innovative solutions that simplify workflows, enhance efficiency, and deliver measurable results.
Our Beginnings: Transforming Challenges into Growth
Founded in 2018 by Pam Baluyo, Scale Experts emerged from a passion for empowering businesses to overcome operational challenges and achieve sustainable growth.
Pam vision was clear. She wanted to build a business process outsourcing (BPO) company that did more than provide support.
A company that built enduring partnerships rooted in empathy, precision, and measurable results.
Scale Experts’ journey began with a team-based account offering a range of services, including virtual assistance.
Over time, we expanded and transformed into a full-service BPO provider.
We work closely with partners and clients to understand their unique challenges and deliver customized solutions that align with their goals.
This collaborative approach helps every client receive tailored strategies.
Whether they’re optimizing processes, building offshore teams, or implementing innovative automation, we make sure to provide the exact support they need.
At Scale Experts, growth isn’t just our goal. It’s our commitment to our clients’ success.
Our Growth: Building a Legacy of Results
Over the years, Scale Experts has expanded its service offerings to cater to the diverse needs of our clients.
Today, we provide a range of specialized BPO services, including:
- Building Offshore Teams tailored to your business objectives.
- Business Process Outsourcing to simplify back-office operations.
- Robotic Process Automation (RPA) to improve efficiency and accuracy.
- AI Tools and Implementation to integrate cutting-edge artificial intelligence solutions for enhanced productivity and decision-making.
- Recruitment Processing for finding top talent quickly and effectively.
- Data Annotation to support AI and machine learning projects.
- Virtual Administrative Support for seamless day-to-day operations.
- Data Entry Services to maintain clean, actionable business insights.
Our commitment to delivering exceptional results has earned us recognition as one of Asia Business Outlook’s Top 10 BPO Companies and the Best BPO Company by Asia Awards in 2023.
Our Core Team
Pam Baluyo
Founder | CEO
Emmanuel Baluyo
Chief Operations Officer
Atty. Amorsito Pagulayan
CFO Legal Officer
Peter Vitug
People & Admin | Dept. Head
Dar Dolores
Business Dev Manager
Marianne Sarmiento
Training & Quality Manager
Miriam Ramos
Operations Manager
Vena Rhoda Vitug
Operations Manager
Joyce Rodriguez
People and Culture Officer
Eloisa Calvero
Admin Manager
Our Approach: Combining Empathy with Precision
At Scale Experts, we believe that the best results come from truly understanding our clients. We take a proactive approach to uncover your unique challenges and craft solutions that align with your goals. Here’s how we do it:
- Understand Your Needs: Collaborating with you to define your market, challenges, and objectives.
- Tailored Strategies: Designing custom solutions that drive ROI and simplify processes.
- Execute with Excellence: Implementing strategies with attention to detail, ensuring high-quality outcomes.
This client-centric approach ensures that every solution not only meets your immediate needs but also sets the stage for long-term growth.
Awards & Recognitions
At Scale Experts, excellence is our standard. These awards reflect our commitment to pushing boundaries and helping businesses scale with confidence.
Our Culture: Empowerment at the Core
As a trusted BPO services provider, we value both our clients and our team. For our clients, this means solutions that address their pain points while positioning them for future success. For our employees, it’s about fostering a workplace where innovation, collaboration, and personal growth are celebrated.
Our core values guide everything we do:
- Kaizen: Embracing continuous improvement.
- Integrity and Innovation: Delivering ethical and forward-thinking solutions.
- Sarang: Nurturing relationships and creating meaningful connections.
- Shin Gi Tai: Balancing heart, technique, and mind in every project.
Your Future with ScaleExperts
We envision a future where businesses of all sizes can scale effortlessly with the right partner in BPO services. Whether you’re seeking streamlined operations, scalable growth, or enhanced efficiency, Scale Experts is here to make that vision a reality.
Imagine focusing on your business goals while we handle the details—managing your offshore team, automating workflows, and integrating AI tools to ensure seamless processes. With Scale Experts, growth isn’t just achievable; it’s sustainable.
Partner with Scale Experts to streamline your operations, enhance efficiency, and achieve measurable growth with customized BPO solutions.
Your success starts here.